Shipping Methods and Charges for Lighting Products

Brown's Lampshades takes great care to ensure safe transport to your home. Although our items are packaged properly, in some instances transit-related damage may occur. It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your order on delivery. Upon inspection, if you find that your merchandise is damaged, do not refuse the shipment. Leave the merchandise in the original container and contact Brown's Lampshades at 866-908-1396. Damages must be reported to Brown's Lampshades at the time of delivery by calling us at 866-908-1396. If you do not inspect your items upon delivery and call us immediately, Brown's Lampshades will be unable to assist you in repair or replacement of damaged merchandise.

If an item is on back-order, we will do our best to note it on the product page with an expected ship date. On rare occasions, we are not notified of the back-order status from some of our vendors, and are unable to update the site with the proper information before orders can be placed. We will contact you if you have placed an order that is on back-order and give you the option of keeping the order or canceling your order and receiving a full refund.

Brown's Lampshades does not ship to P.O. Boxes unless you have made prior arrangements with us regarding your shipment.

International Orders
Lighting products cannot be shipped internationally.

Return Policy
Brown's Lampshades is committed to courteous service and customer satisfaction.

If you are not satisfied with your purchase, we will gladly refund the original price of purchase, or exchange your purchase within 30 days of the original order. If you didn't actually make the purchase (say, you received a gift) and would like to return it, we will issue you store credit toward your next visit with us. Simply return the merchandise in its original, resalable condition, including attached tags, for a full refund. All returns will be processed as soon as they arrive back to us. Shipping and handling are the customer’s responsibility (both to us and back to the customer), unless the item has a manufacturers defect. If the item is returned and declared defective by BrownsOn5th.com, we will replace the item and refund your shipping charge. Items that are returned after the 30 day period are subject to a 30% restocking fee.

Returns/Exchanges will not be accepted on discounted or retired items. If discounted or retired items are sent back, there will be 30% restocking fee for the items being returned.

If we have inadvertently sent you incorrect merchandise, we apologize. Please call us at 866-908-1396 to have us schedule a Fed Ex pickup. BrownsOn5th will pay for this service.
In the event of special promotions or discounts, Brown's Lampshades reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call our customer service at 866-908-1396 if you have any returns-related questions that are associated with these special offers.

To return/exchange merchandise to BrownsOn5th.com, a copy of the original invoice and a copy of our return/exchange form must accompany the return/exchange. You can download a copy of this from our website at: http://www.brownson5th.com/Policy.PDF or fill out the form included in your order.

Please ship returns to:
Brown's Lampshades
ATTN: Online Returns
98 South Main St.
Zionsville, IN 46077

Please ship the product back to us via UPS, Fedex, or USPS. We STRONGLY recommend that you insure the package being returned to us. This protects you in case the shipment is damaged or lost in transit. Remember, we can only credit you for items received back in our warehouse.

We’ll send you an e-mail when we receive the package. If you’re returning a gift, we'll e-mail or phone you with a coupon code for in-store credit.

Damaged/Defective Items
If an order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Simply call our customer service department at 866-908-1396 and we will do everything possible to rectify the problem and make your shopping experience a positive one.

Brown's Lampshades takes great care to ensure safe transport to your home. Although our items are packaged properly, in some instances transit-related damage may occur. It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your order on delivery. Upon inspection, if you find that your merchandise is damaged, do not refuse the shipment. Leave the merchandise in the original container and contact Brown's Lampshades at 866-908-1396. If you do not inspect your items upon delivery or contact us immediately, Brown's Lampshades will be unable to assist you in repair or replacement of damaged merchandise.

Order Changes/Cancellations
If you have placed an order and would like to cancel it for any reason please contact us by calling 866-908-1396 within three hours of placing your order to cancel it free of any charges. After that, we will do all that we can to cancel or change the order with the manufacturer but there is no guarantee that we will be able to stop it from being shipped. If the order is shipped, it then qualifies as a return. Please see the Return Policy for details.

Orders cannot be cancelled via email and cannot be cancelled after an order has shipped.

Order changes cannot be guaranteed if received via email. Email changes should have “change order” in the subject line to receive prompt attention and we will do all we can to change your order.

Special order cancellations must be done within three business days of your order date. (See Special Order policy).

Incorrect Ship To Address Provided
Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. Orders that are later cancelled due to an incorrect address provided by the customer are also subject to actual shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to avoid unnecessary shipping costs which allow us to offer the lowest shipping rates possible.